Privacy Policy

Effective date: May 13, 2026

Renovio respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, call us, submit a form, or communicate with us about restoration services.

Information We Collect

We may collect information you provide directly, including your name, phone number, email address, property address, service needs, insurance-related details you choose to share, photos or documents you provide, and messages or call details related to your request.

We may also collect basic website usage information, such as pages visited, device and browser information, referral source, approximate location, and interactions with forms, phone links, or email links.

How We Use Information

We use information to respond to inquiries, schedule inspections or services, provide estimates, communicate project updates, coordinate restoration work, document service requests, improve our website, measure marketing performance, and maintain business records.

Calls, Texts, and Emails

When you submit your information or contact us, you authorize Renovio and our service providers to contact you by phone, text message, or email about your inquiry, appointment, project, or related services. Message and data rates may apply. You can opt out of marketing texts by replying STOP, but we may still send necessary service-related communications.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies, including Google Tag Manager and Google Analytics, to understand website traffic, improve the user experience, and evaluate advertising or lead-generation performance. You can control cookies through your browser settings.

How We Share Information

We do not sell personal information. We may share information with employees, contractors, vendors, software providers, marketing and analytics providers, insurance-related contacts at your direction, or other parties as reasonably needed to operate our business, respond to your request, provide services, protect our rights, or comply with law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email system, or data transmission method can be guaranteed completely secure.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, business records, legal compliance, dispute resolution, and legitimate operational needs.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable. We may need to verify your request and may retain certain information where required or permitted by law.

Children's Privacy

Our website and services are intended for adults and property decision-makers. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates are effective when posted on this page with a revised effective date.

Contact Us

Questions about this Privacy Policy can be sent to info@renovio.com or by calling 866-358-4700.