Immediate Documentation Steps
- Photos: Wide-angle shots showing overall damage, close-ups of affected materials, photos of the water source
- Video: Walk-through video of all affected areas with standing water visible
- Date/time stamps: Ensure your phone’s timestamp is accurate
- Before any cleanup: Document everything before moving a single item
Written Documentation Checklist
- Detailed damage inventory: every affected room, material, and item
- Timeline of events: when you discovered the damage, what you did, when you called professionals
- Water source identification: burst pipe, appliance failure, storm, etc.
- All receipts: emergency services, temporary repairs, hotel stays
- Phone log: date, time, name, and summary of every conversation with your insurance company
What Professional Restorers Provide
- Moisture readings from all affected materials (baseline and daily progress)
- Drying logs showing equipment placement and performance
- Detailed written scope of work and repair estimates
- Photo documentation throughout the restoration process
- Direct communication with your adjuster when needed